sportsplu Privacy
Policy

1. Who We Are

1.1 sportsplu operates the online gaming platform accessible at sportsplu.asia. For the purposes of this Privacy Policy, sportsplu is the data controller responsible for the personal data of players registered on the platform.

1.2 sportsplu is committed to protecting the privacy and personal data of all Filipino players who use our platform. We operate in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

1.3 If you have any questions or concerns about how sportsplu handles your personal data, you may contact our Data Protection Officer via the support email listed at the end of this policy.

2. Personal Data We Collect

2.1 sportsplu collects the following categories of personal data from players:

• Identity Data: Full name, date of birth, nationality, government-issued ID details (for KYC verification);
• Contact Data: Email address, mobile number, residential address (city/province in the Philippines);
• Account Data: Username, encrypted password, account preferences, communication preferences;
• Financial Data: Payment method details (e.g., GCash account reference, BPI/BDO account details for withdrawal verification), transaction history, deposit and withdrawal records;
• Gaming Data: Game history, betting records, session duration, wagering activity, bonus usage;
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and other technical identifiers collected automatically when you access the platform;
• Usage Data: Pages visited, features used, click patterns, and navigation behavior on the sportsplu platform;
• Communications Data: Records of your interactions with sportsplu customer support, including live chat transcripts and support ticket history.

2.2 sportsplu does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required for responsible gaming assessments or legal compliance purposes, and only with your explicit consent where required.

3. How We Collect Your Data

3.1 sportsplu collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically via cookies, server logs, and similar tracking technologies when you access the sportsplu platform;
• Third-party sources: Identity verification data from regulated KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank.

4. How We Use Your Data

4.1 sportsplu uses your personal data for the following purposes:

• To create and manage your sportsplu player account;
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations and Philippine law;
• To process deposits, withdrawals, and other financial transactions;
• To provide, maintain, and improve the sportsplu platform and its features;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To administer bonuses, promotions, and loyalty programs;
• To provide customer support and respond to your inquiries;
• To send you service-related communications (account notifications, security alerts, transaction confirmations);
• To send you marketing communications about sportsplu promotions and new features, where you have consented to receive such communications;
• To comply with our legal and regulatory obligations under Philippine law and PAGCOR requirements;
• To monitor and enforce responsible gaming obligations, including identifying players who may be at risk of problem gambling.

4.2 sportsplu will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

5.1 sportsplu processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your player account and provide gaming services);
• Legal obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, and anti-money laundering obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and certain optional features, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Data

6.1 sportsplu does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, for the purpose of processing your financial transactions;
• Identity verification providers: Regulated KYC and age verification service providers, to verify your identity and comply with our legal obligations;
• Fraud prevention partners: Anti-fraud and security service providers, to protect the platform and its players from fraudulent activity;
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulation;
• IT and platform service providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements;
• Professional advisors: Legal, accounting, and compliance advisors, where necessary for the operation of our business.

6.2 All third parties with whom sportsplu shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7. Data Retention

7.1 sportsplu retains your personal data for as long as your player account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity records are retained for a minimum of three (3) years from the date of the activity;
• Customer support communications are retained for a minimum of two (2) years from the date of the interaction.

7.2 Where retention beyond these minimum periods is required by law or for the establishment, exercise, or defense of legal claims, sportsplu will retain the relevant data for the duration of that requirement.

7.3 When personal data is no longer required, sportsplu will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

8.1 sportsplu implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the sportsplu platform;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, sportsplu will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

8.3 While sportsplu takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your sportsplu login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9. Cookies & Tracking Technologies

9.1 sportsplu uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit sportsplu.asia.

9.2 sportsplu uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled without affecting core functionality (e.g., session management, login state);
• Performance cookies: Used to collect anonymized data about how players use the platform, helping us identify and fix issues and improve performance;
• Functional cookies: Used to remember your preferences (e.g., language, display settings) to provide a more personalized experience;
• Analytics cookies: Used to understand aggregate player behavior and platform usage patterns.

9.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the sportsplu platform.

10. Your Rights

10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sportsplu:

• Right to be informed: The right to know what personal data sportsplu collects and how it is used;
• Right of access: The right to request a copy of the personal data sportsplu holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

10.2 To exercise any of these rights, please contact the sportsplu support team. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Minors & Age Verification

11.1 The sportsplu platform is strictly for individuals aged 21 years and above, in accordance with Philippine gambling regulations. sportsplu does not knowingly collect personal data from individuals under the age of 21.

11.2 sportsplu employs age verification procedures during account registration and may request additional proof of age at any time. Any account found to belong to an individual under 21 will be immediately suspended and all associated data will be handled in accordance with applicable law.

11.3 If you believe that a minor has registered an account on sportsplu, please contact our support team immediately so that we can take appropriate action.

12. Changes to This Policy

12.1 sportsplu reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered players via email or a prominent notice on the platform prior to taking effect.

12.2 The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this policy periodically to stay informed about how sportsplu protects your data.

12.3 Your continued use of the sportsplu platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated terms, you must cease using the platform and may request account closure.

13. Contact Us

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way sportsplu handles your personal data, please contact our Data Protection Officer via the sportsplu support team.

13.2 Our support email is available as plain text below — it is not a clickable link:

13.3 If you are not satisfied with sportsplu's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.